Shipping Policy

Last Updated: September 7, 2026

All Ansocks products are custom-made according to customer-approved specifications. Please review this Shipping Policy before placing an order.

1. Order Confirmation

Production begins only after all of the following have been completed:

Payment has been confirmed
The customer has approved the final design
Product specifications and quantities have been confirmed
Shipping and contact information have been confirmed

Delays in providing artwork, approving designs, completing payment, or confirming order details may delay the production schedule.

2. Production Time

The typical production time for custom sock orders is 30–55 business days.

Business days are Monday through Friday, excluding public holidays.

Production time may vary depending on:

Order quantity
Product type
Design complexity
Customization method
Material availability
Packaging requirements
Seasonal production demand

Production time does not include shipping time.

Customers with a required delivery date should contact Ansocks before placing an order. Rush production is not guaranteed unless it has been confirmed by Ansocks in writing.

3. Estimated Delivery Time

The total estimated delivery time consists of:

Production Time + Shipping Transit Time

Shipping transit time begins after production is complete and the order has been transferred to the shipping carrier.

Standard worldwide shipping is included free of charge with every order. Customers will not be charged additional standard shipping or delivery fees.

Optional expedited shipping, rush production, or other special delivery services may be available for an additional fee. Any additional charge will be clearly displayed during checkout or confirmed in writing before payment.

Delivery dates are estimates and are not guaranteed unless Ansocks has confirmed a specific delivery commitment in writing.

Estimated Transit Times (After Productions) :

Order processing time: 3-7 business days
United States & Canada: 7-12 business days
United Kingdom & Europe: 8-15 business days
Australia & New Zealand: 8-14 business days
Rest of the World: 10-20 business day

4. Shipping Destinations

Ansocks ships to destinations supported during checkout or confirmed in the customer’s quotation or order confirmation.

Shipping availability may depend on the destination country, postal code, carrier coverage, product type, and order quantity.

If a destination is unavailable during checkout, customers may contact ansocksteam@gmail.com before placing an order.

5. Shipping Costs

Ansocks provides free standard worldwide shipping on all regular orders.

The standard order price includes standard shipping, handling, and delivery. Customers will not be asked to pay additional standard shipping charges after placing an order.

Optional expedited shipping, rush production, special carrier services, or customer-requested delivery arrangements may require an additional fee. Any such fee will be clearly disclosed and approved by the customer before payment.

Changes to the shipping method or delivery requirements requested after an order has been confirmed may also result in additional charges, which will be communicated to the customer for approval.

6. Tracking Information

Once an order has been shipped, Ansocks will provide the available shipping carrier and tracking information by email or through the customer’s order details.

Tracking information may require time to become active after the shipping label has been created.

Customers are responsible for monitoring their shipment and contacting Ansocks if the tracking information shows an unexpected delay or delivery issue.

7. Customs, Duties, and Import Taxes，and Brokerage Charges

For standard shipping, applicable customs duties, import taxes, and standard brokerage or clearance charges are included in the final order total. Customers will not be required to pay additional standard duties, import taxes, or brokerage fees upon delivery.

If a customer requests a special or expedited shipping service that involves additional charges, the applicable amount will be clearly disclosed and agreed before payment.

8. Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

Recipient name
Company name, if applicable
Street address
Apartment, suite, or unit number
City, state, or region
Postal code
Country
Phone number
Email address

Customers should review all shipping details before approving the order.

Ansocks is not responsible for delays, failed deliveries, additional carrier charges, or returned packages caused by incomplete or incorrect customer-provided information.

Address changes requested after production or shipment may not be possible and may result in additional charges.

9. Shipping Delays

Shipping may be delayed by circumstances outside the reasonable control of Ansocks, including:

Customs clearance
Weather conditions
Carrier delays
Public holidays
Transportation disruptions
Incorrect shipping information
Recipient unavailability
Import restrictions
Unpaid duties or taxes

Ansocks will provide available tracking information and reasonable assistance, but cannot guarantee carrier delivery dates.

10. Lost or Damaged Shipments

If a shipment appears to be lost or arrives with visible shipping damage, customers should contact Ansocks as soon as possible.

Please provide:

Order number
Tracking number
Description of the problem
Photos or videos of the package and products, if applicable

Customers should keep the original packaging while the issue is being reviewed.

Ansocks will review the information and, when necessary, contact the shipping carrier. Any replacement or other solution will be determined according to the circumstances and the Ansocks Return & Replacement Policy.