Return & Replacement Policy

Last Updated: September 2, 2026

All Ansocks products are custom-made according to customer-approved designs and order specifications. Please review this policy before approving a design or placing an order.

1. Custom Product Policy

Because Ansocks products are personalized and manufactured specifically for each customer, we do not accept standard returns, exchanges, or refunds for non-defective custom products.

Returns, exchanges, or refunds are not available for:

Change of mind
Preference changes
Incorrect size selected by the customer
Incorrect quantity selected by the customer
Design changes requested after approval
Incorrect customer-provided artwork, text, colors, or order information
Minor color differences caused by screen display settings
Reasonable variations in knitted, printed, embroidered, or textile products
Products damaged by improper use, washing, storage, or care

Customers are responsible for carefully reviewing the final design, product specifications, sizes, quantities, colors, text, and shipping information before approval.

2. Eligible Quality Issues

Ansocks will review claims involving:

Manufacturing defects
Incorrect products shipped
Incorrect quantities shipped
Significant quality problems
Products that substantially differ from the approved design
Missing customized elements included in the confirmed order
Products damaged during shipping

Minor manufacturing or appearance variations that do not materially affect product function, overall quality, or the approved design are not normally considered defects.

3. Claim Period

Customers must contact Ansocks within 14 calendar days after the order is marked as delivered to report a suspected manufacturing defect, fulfillment error, or shipping damage.

4. Information Required for a Claim

To submit a quality or shipping damage claim, email： support@ansocks.com and provide:

Order number
Customer name or company name
Description of the problem
Quantity of affected products
Clear photos showing the issue
Videos when necessary to demonstrate the issue
Photos of the shipping carton and packaging if the shipment arrived damaged
Shipping label or tracking information when relevant

Customers should keep all affected products and original packaging until Ansocks completes its review.

Incomplete information may delay the claim review.

5. Claim Review

Ansocks will normally provide an initial response within 3 business days after receiving the required claim information.

We may request additional photos, videos, measurements, packaging information, or other evidence needed to confirm the issue.

Claims are evaluated by comparing the delivered products with:

The approved digital mockup
Confirmed product specifications
Confirmed quantities
Customer-approved artwork
Production records
Available shipping information

Submitting a claim does not automatically guarantee a replacement or refund. A solution will be provided after the issue has been reviewed and confirmed.

6. Available Solutions

If Ansocks confirms a manufacturing, fulfillment, or shipping issue, we may provide one or more of the following solutions:

Replacement of affected products
Reproduction or correction of affected products
Shipment of missing products
Partial refund for affected products
Full refund for affected products when an appropriate replacement cannot be provided
Another solution agreed upon by Ansocks and the customer

The solution will apply only to products confirmed to be affected by the issue.

Products without a confirmed defect or order error are not eligible for replacement or refund.

For confirmed manufacturing defects, fulfillment errors, or shipping damage, Ansocks may provide a replacement, reproduction or correction, a partial refund, or a full refund, depending on the circumstances.

Physical return of a custom product is not normally required for a verified claim. Customers must not send products back without written instructions from Ansocks.

7. Replacement Production

Approved replacements are custom-made and may require new production.

The typical replacement production time is 30–55 business days after the replacement design, specifications, and quantities have been confirmed.

Shipping time is additional and depends on the destination and selected shipping method.

Ansocks will provide available tracking information after the replacement order has been shipped.

8. Refund Processing

If a refund is approved, Ansocks will process it within 5–10 business days after the refund solution has been confirmed.

Approved refunds will normally be issued to the original payment method.

Banks, card providers, and payment processors may require additional time to display the refund in the customer’s account. This additional processing time is outside the control of Ansocks.

Standard shipping is included at no additional charge on regular orders. Therefore, no standard shipping deduction applies to approved refunds for confirmed manufacturing defects or fulfillment errors.

Where an additional charge for a customer-requested special or expedited shipping service was clearly disclosed and paid before order confirmation, that additional shipping charge is non-refundable unless otherwise required by applicable law or the issue was caused by Ansocks.

9. Returns and Return Address

Because Ansocks products are custom-made, returns are accepted only for confirmed manufacturing defects, fulfillment errors, shipping damage, or other cases approved by Ansocks in writing.

Customers must contact Ansocks within 14 calendar days after delivery and receive written return authorization before sending any product back.

Authorized Return Address:

Ansocks
[1500 N GRANT ST]
[STE R, Denver, CO 80203]
United States

Customers must include their order number and return authorization information inside the package. Returns sent without prior written authorization may not be accepted or processed.

For confirmed manufacturing defects, fulfillment errors, or shipping damage caused by Ansocks, Ansocks will provide return instructions and will cover or reimburse reasonable standard return shipping costs. For all other approved returns, any applicable return shipping cost will be clearly communicated before the return is sent.

10. Shipping Damage

If an order arrives with visible shipping damage, customers must contact Ansocks within 7 calendar days after delivery.

Customers should provide photos of:

The exterior shipping carton
Shipping label
Damaged packaging
Affected products
Protective materials inside the package

Customers should not discard the original packaging while the shipping claim is being reviewed.

Ansocks may contact the shipping carrier or request additional information to process the claim.

11. Lost or Missing Shipments

If tracking information shows that a shipment is delayed, lost, or delivered but the customer cannot locate it, the customer should contact Ansocks as soon as possible.

Customers may also be asked to contact the shipping carrier or check with household members, reception desks, mailrooms, neighbors, or local delivery offices.

Ansocks will provide reasonable assistance and review available tracking information. Any replacement, refund, or other solution will depend on the carrier investigation and the circumstances of the shipment.

12. Non-Returnable Items

The following products are not eligible for return:

Correctly produced custom socks
Products matching the approved design and confirmed specifications
Products approved by the customer before production
Products with customer-selected incorrect sizes
Products containing incorrect customer-provided artwork or information
Products damaged through improper use, washing, storage, or care
Products returned without written authorization
Products included in claims submitted outside the stated claim period
Products for which the customer cannot provide reasonable evidence of the issue

13. Order Cancellation

Order cancellation is handled separately from product returns.

Customers may request cancellation before production begins. Once production has started or materials have been committed, cancellation may not be possible.

For cancellation terms, review our Terms of Service:

https://ansocks.com/terms-of-service/