1. Custom Product Policy
All Ansocks products are custom-made specifically for each customer.
Due to the personalized nature of custom socks, we generally do not accept returns or refunds for:
- Change of mind
- Incorrect size selection
- Preference changes
- Design changes after approval
- Minor differences caused by screen display variations
2. Eligible Replacement Cases
Ansocks will review and provide solutions for issues including:
- Manufacturing defects
- Incorrect products shipped
- Significant quality problems
- Products that do not match the approved design
If your order has a confirmed production issue, Ansocks may provide:
- Replacement products
- Production correction
- Other appropriate solutions depending on the situation
3. Quality Issue Claims
Customers must contact Ansocks within a reasonable timeframe after receiving their order.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
Our team will review the information and respond with the best possible solution.
Email:
ansocksteam@gmail.com
4. Non-Returnable Items
The following items are not eligible for return:
- Custom-designed socks
- Products approved by the customer before production
- Products damaged due to improper use
- Orders with customer-provided incorrect artwork or information
5. Replacement Process
If a replacement is approved:
- Customer contacts Ansocks with supporting information.
- Ansocks reviews the issue.
- A replacement or solution is confirmed.
- Replacement production and shipping arrangements are provided.
Contact Us
Ansocks
Email: ansocksteam@gmail.com
